At Tangent Solutions, we understand that today’s digital economy is characterised by digital experiences, including e-commerce, meetings, emails and data storage. In this view, a key driver of the digital economy is consumer experiences and behaviours. In order for businesses to readily compete and assist clients effectively, it would need to offer seamless digital experiences at the rate and pace required by the consumer. In part, the digital economy is the reason for and a result of the instant gratification culture.
RPA Productivity in Numbers
According to our RPA partner UiPAth, businesses on average have reported the following results:
The Role of Robotic Process Automation (RPA)
in Increasing Productivity
RPA allows businesses to simplify and automate everyday, repetitive tasks, reduce time spent on manual efforts, and thus free up time for people to focus on strategy, innovation, as well as growth. Thus, automation, when implemented correctly and strategically, ultimately leads to increased productivity and happier staff alongside business efficiencies.
Operate Effectively in the Digital Economy with Intelligent Automation
A business that seamlessly operates in the digital economy is defined as a modern organisation. Building a digital business requires various building blocks in the form of technology, methodology, supporting process change and best practice implementation.
- Intelligent automation is a growing digital field that includes a number of methodologies and tools. Depending on the business’s goals and automation maturity, these can be utilised in isolation or together.
- Think of automation as ‘codebots’, little snippets of code that do things for you. These bots are highly specific and customised to suit the chosen processes. They can be seen as digital employees in a company that work 24/7, meaning they complement a business’s current workforce.
- Tangent’s Intelligent Automation services include process mining and visualisation, robotic process automation (RPA), intelligent document processing, AI-driven virtual assistants, low-code and no-code platforms, as well as business process and workflow management.
Manage High Volume Requests
Automating the check-in process in the healthcare industry eliminates human error and allows digital paperwork to be processed quickly as well as accurately, ensuring faster service.
Support the Increased Need in Call Centres
Agents supported by RPA are pulling customer data faster, ensuring a faster call triage process, faster routing to the appropriate agents, and reduced average call handling time.
Furthermore, chatbots act as customer self-service portals for high-volume repeatable requests, reducing the load on call centre agents.
Prepare & Enable a Remote Workforce
Automating the process of registering new equipment for remote workers, associating the equipment to the worker and creating new users for the VPN.
Process Essential Employee Authorisation
A robot fills in government-mandated forms for companies that must justify essential employee travel, reducing the processing time per employee to 10 seconds.
Fill Orders Faster
To meet the exponential increase in demand for certain items, one customer is now shipping directly from the manufacturing location to the customer. RPA processes all orders and enters them into SAP to get the order to the manufacturing centre faster.
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At Tangent Solutions, we believe that intelligent automation is a key digital enabler of efficiency and the future of work in a digital organisation. Ensure your business is set up to compete in the always-on digital economy.