Microsoft CSP Edge
Package Offering
User and Identity Management
- Account Management: Creation, management, and deletion of user accounts, ensuring timely access to necessary services and applications.
- Roles and Permissions: Management of user roles to align access rights with job responsibilities, enhancing security and operational efficiency.
- Password and Recovery Services: Provision of password reset and account recovery services to maintain uninterrupted access and support.
Account Management: Creation, management, and
deletion of user accounts, ensuring timely access to
necessary services and applications.
Roles and Permissions: Management of user roles to align access rights with job responsibilities, enhancing security and operational efficiency.
Password and Recovery Services: Provision of password reset and account recovery services to maintain uninterrupted access and support.
Roles and Permissions: Management of user roles to align access rights with job responsibilities, enhancing security and operational efficiency.
Password and Recovery Services: Provision of password reset and account recovery services to maintain uninterrupted access and support.
Email Management
- Email Setup and Aliases: Configuration and management of email aliases to streamline communications.
- Distribution Lists: Management of email distribution lists to ensure accurate and efficient group communications.
- Archiving and Recovery: Implementation of email archiving solutions to secure data and enable easy recovery when needed.
Email Setup and Aliases: Configuration and management of email aliases to streamline communications.
Distribution Lists: Management of email distribution lists to ensure accurate and efficient group communications.
Archiving and Recovery: Implementation of email archiving solutions to secure data and enable easy recovery when needed.
Distribution Lists: Management of email distribution lists to ensure accurate and efficient group communications.
Archiving and Recovery: Implementation of email archiving solutions to secure data and enable easy recovery when needed.
License Management
- Procurement: Strategic procurement of licenses based on
detailed needs analysis to ensure cost-effectiveness and
compliance. - Allocation and Deallocation: Efficient management of
license allocation and deallocation to adapt to changing
business needs. - Compliance Reporting: Regular reporting on license
usage and compliance to optimise investments and avoid
penalties.
Procurement: Strategic procurement of licenses based on detailed needs analysis to ensure cost-effectiveness and compliance.
Allocation and Deallocation: Efficient management of license allocation and deallocation to adapt to changing business needs.
Compliance Reporting: Regular reporting on license usage and compliance to optimize investments and avoid penalties.
Allocation and Deallocation: Efficient management of license allocation and deallocation to adapt to changing business needs.
Compliance Reporting: Regular reporting on license usage and compliance to optimize investments and avoid penalties.
Monitoring
- MFA Compliance Checks: Regular audits to ensure that
Multi-Factor Authentication (MFA) is enabled for all users,
enhancing security. - Inactive User Monitoring: Identification and reporting of
users who have not logged in for more than 90 days to
prevent unauthorised access and potential security risks.
MFA Compliance Checks: Regular audits to ensure that Multi-Factor Authentication (MFA) is enabled for all users, enhancing security.
Inactive User Monitoring: Identification and reporting of users who have not logged in for more than 90 days to prevent unauthorized access and potential security risks.
Inactive User Monitoring: Identification and reporting of users who have not logged in for more than 90 days to prevent unauthorized access and potential security risks.
Onboarding Process
- Needs Assessment: An initial consultation to understand the specific needs and scope of services required by the client.
- Service Setup: Comprehensive setup and configuration of managed services tailored to client requirements.
- Systems Walkthrough: An introductory walkthrough of the systems and features provided, ensuring clients are comfortable with the technology.
- Monthly Reporting: Scheduled reports to review service performance and make necessary adjustments.
- Proactive Support: Continuous monitoring and proactive support to prevent issues before they impact business operations.
- Updates and Upgrades: Regular implementation of updates and upgrades to ensure the services remain current and secure.
- Dedicated Account Manager: A dedicated professional assigned to manage the client’s account and serve as the primary point of contact.
- Customisable SLA: A Service Level Agreement tailored to the client’s specific needs, defining response times and resolution metrics.
- Feedback Sessions: Sessions to gather client feedback and identify opportunities for service enhancement.
- Service Availability: Our services are available during standard office hours, Monday through Friday.
- Hours of Operation: 8:00 AM to 5:00 PM local time, ensuring coverage during core business hours to support client needs effectively.
- This package is designed to provide a comprehensive, scalable solution that supports the operational needs of small to large organisations, ensuring that as they grow, their foundational IT services scale with them efficiently and securely.
Service Delivery
Support and Response Times
- Mean Time to Response (mttr): We guarantee a mean
time to response of 15 minutes during operational hours.
This ensures that any issues or queries are acknowledged
and the initial response is provided swiftly, keeping
disruptions to a minimum. - Mean Time to Resolution (MTTR): Our committed mean
time to resolution is 2 hours within operational hours.
This timeframe is our standard for resolving issues
depending on their complexity and severity. Our goal is to
swiftly return your operations to normal, minimising any
impact on business continuity. - License Procurement: License procurement takes three
(3) working days from the issuance of a Purchase Order
(PO) to activation. If the PO is placed before a weekend or
a public holiday, the procurement timeline extends to five
(5) working days. - All tenant migrations are subject to a complimentary
assessment, with migration costs determined based on
the assessment findings.
Mean Time to Response (mttr): We guarantee a mean time to response of 15 minutes during operational hours. This ensures that any issues or queries are acknowledged and the initial response is provided swiftly, keeping disruptions to a minimum.
Mean Time to Resolution (MTTR): Our committed mean time to resolution is 2 hours within operational hours. This timeframe is our standard for resolving issues depending on their complexity and severity. Our goal is to swiftly return your operations to normal, minimising any impact on business continuity.
License Procurement: License procurement takes three (3) working days from the issuance of a Purchase Order (PO) to activation. If the PO is placed before a weekend or a public holiday, the procurement timeline extends to five (5) working days.
All tenant migrations are subject to a complimentary
assessment, with migration costs determined based on
the assessment findings.
Enhanced Service Delivery
- Support Team: A team of support specialists is available
during operational hours to handle all inquiries and
issues, ensuring expert handling and efficient
problem-solving. - Proactive Monitoring and Alerts: We employ
state-of-the-art monitoring tools to proactively detect and
address potential issues before they escalate. This
includes alerts for unusual activities that could indicate
security issues or system failures. - Regular Updates and Communication: Regular updates
will be provided during the resolution process to keep
clients informed of the progress. Communication
channels include email, phone, and our client portal,
ensuring that clients can choose their preferred method
of communication.
Support Team: A team of support specialists is available
during operational hours to handle all inquiries and
issues, ensuring expert handling and efficient
problem-solving.
Proactive Monitoring and Alerts: We employ state-of-the-art monitoring tools to proactively detect and address potential issues before they escalate. This includes alerts for unusual activities that could indicate security issues or system failures.
Regular Updates and Communication: Regular updates will be provided during the resolution process to keep clients informed of the progress. Communication channels include email, phone, and our client portal, ensuring that clients can choose their preferred method of communication.
Proactive Monitoring and Alerts: We employ state-of-the-art monitoring tools to proactively detect and address potential issues before they escalate. This includes alerts for unusual activities that could indicate security issues or system failures.
Regular Updates and Communication: Regular updates will be provided during the resolution process to keep clients informed of the progress. Communication channels include email, phone, and our client portal, ensuring that clients can choose their preferred method of communication.
Commitment to Quality
- Service Level Agreements (SLA): All service delivery
metrics are backed by our Service Level Agreement, which
clearly defines the expectations and responsibilities to
ensure transparency and trust in our services. - Continuous Improvement: We continuously seek to
improve our service delivery through client feedback,
performance metrics analysis, and adoption of best
practices in the industry.
Service Level Agreements (SLA): All service delivery metrics are backed by our Service Level Agreement, which clearly defines the expectations and responsibilities to ensure transparency and trust in our services.
Continuous Improvement: We continuously seek to improve our service delivery through client feedback, performance metrics analysis, and adoption of best practices in the industry.