Implementing Successful Intelligent Automation Processes


Author: Tangent Solutions

Published: 18 November 2022

In an increasingly digital landscape, businesses are adopting various technologies, methodologies, tools, and processes to successfully build an organisation to compete in the digital economy. Tangent Solutions provides strategic and holistic digital solutions to assist businesses in support of this growth

Intelligent automation is a set of technological tools required to initiate major improvements in everyday business operations and a catalyst for digital transformation. The introduction of automation processes in organisations encourages new ways of thinking and working.  

Additionally, automation tools allow for the reduction of bottlenecks and inefficiencies, thus minimising the loss of revenue that occurs as a result. By reducing the time spent on manual and repetitive tasks, the focus shifts toward complex human-centric tasks, enabling business growth. 

Essentially, automation bots are viewed as a synergistic and complementary workforce with the purpose of enhancing existing operations for improved productivity.  

Essential Components for the Successful Adoption of Intelligent Automation

In order to gain true value out of automation tools and technologies, Tangent recommends the following approach 

1. Define a Clear Strategy & Evaluate Business Goals  

Developing and implementing an automation strategy is imperative to integrate automation tools into daily processes and workflows successfully. An automation strategy sets a business up from the start, defining clear goals and desired outcomes to ensure the implemented processes’ longevity.  

Negating this fundamental step will more than likely expose shortcomings in automation skills in the business, uncover various pitfalls, and create misalignment regarding expectations.  

The aim of the strategy can be multifaceted, with some of the desired outcomes including the following:  

  • Reduce operation costs 
  • Improve stakeholder experiences 
  • Reduce inefficiencies 
  • Increase compliance

2. Decide What Processes Can and Should be Automated 

It is important to understand what business processes need to be automated. There are several prerequisites to consider to support the successful implementation of various automation technologies. These processes must have at least some of the attributes below, with the first two being essential.   

  • Repetitive 
  • Rule-based
  • Data-intensive  
  • Digital and tech-based 
  • Prone to error 
  • Dependent on human resource

3. Select the Best Tools for the Job 

There are a host of automation solutions available which require various tools. However, selecting the right tool for the job is imperative. An automation partner will guide your business through this journey and ensure the best tools are utilised to save time and money. Automation tools should possess adaptability and scalability for the long term and integrate with the existing tech stack and data landscape. 

It is important to note that additional coding may be required depending on the automation tools’ complexity. Tangent’s code team is on hand to assist in augmenting the automation team in these scenarios.  

Tangent offers a variety of automation solutions, including 

4. Ensure that the Automation Venture has a Leader  

A successful automation programme needs to have a driver within the business. This individual is at the forefront of the automation strategy to identify opportunities as well as maintain momentum and enthusiasm. Implementing a Centre of Excellence (CoE) can help further drive automation activities throughout an organisation. 

5. Govern New Methods of Working 

An individual or team needs to take responsibility for change management to ensure employees are given new tasks aligned with the automation goals and strategy. Therefore, adding value to the business. During the implementation of the automation programme, businesses should actively up skill employees to take on new tasks and responsibilities. This is not isolated to automation. It is fundamental across all digital transformation activities; training should be taken into consideration when implementing new technologies.

6. Measure for Growth  

As with all digital projects, monitoring and capturing metrics is vital to show success and drive further improvements. Long-term management is important to ensure tools are performing as, when, and how they should. As an expert automation partner, Tangent provides additional support services to monitor the live, automated environments.  

Automation dashboards give additional insight and overview to live environments, allowing for ease of tracking these necessary metrics, such as 

  • The amount of time gained  
  • Improved productivity and efficiency  
  • Increase in business value created due to faster processes 
  • Savings due to the decrease of errors

Intelligent Automation Practices for Strategic Success

Alongside the above components, Tangent advises businesses to strengthen automation efforts by implementing the following practices. 

  • Adopt an Intelligent Automation Centre of Excellence to integrate automation tools at scale. A Centre of Excellence (CoE) enables businesses to adopt automation deeply and effectively. An organisation can better evaluate and maintain automation by forming a team responsible for embedding, driving, and implementing automation functions throughout the business.  
  • Allow for consistent collaboration. Collaboration ensures that people from different departments work cohesively, define a knowledge base, and successfully implement automation processes. The CoE team is responsible for providing training, best practice guidelines, and the necessary resources to adopt automation at all levels. 

Working together synergistically and holistically is vital for an organisation to gain the most out of automation efforts. As an expert partner, Tangent has guided many companies through the implementation of automation solutions. Collaboration and open communication are focal points for successfully integrating automation solutions into business operations.  

Close up of two hands shaking

Select the Right Intelligent Automation Partner

Working alongside an experienced automation partner assists in successfully delivering and implementing an automation strategy. This can range from an initial discovery phase to assisting business in creating their own automation CoE.  

Tangent provides a proficient team that guides businesses in creating an automation strategy to suit operational needs. We have clients in various stages of their automation journey, from first-time implementers to companies that have their own CoE. Tangent is dedicated to improving businesses, guiding them through digital evolution, and preparing for the Fourth Industrial Revolution. 

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