Artificial Intelligence Technology is Empowering People; Are you Ready for it to Empower your Business?


Author: Tangent Solutions

Published: 26 October 2021

Work Smarter, Not Harder

As technology and the digital world continue to advance, businesses have the opportunity to empower their teams, allowing them to work smarter, not harder.

Artificial intelligence and machine learning has made some incredible advances in the last few months and the Tangent Solutions team is ready to take your business to the next level using the latest advancements in technology. With their niche programming skillset, Tangent Solutions is able to empower your business and team – allowing them to get the results you have only dreamed about in the past.

Artificial intelligence is explained by as a ‘branch of computer science that aims to create intelligent machines.’ When looking at this definition we can begin to understand the connection between AI technologies and the concept of machine learning. Because the machine is able to learn, the technology can be programmed to mimic human traits such as reasoning, problem-solving, planning and the ability to manipulate or move objects. Put simply, machine learning gives the machine the ability to understand a situation, predict what could happen and further suggest what can be done to solve the problem at hand.

However, the machine is only able to learn these ‘traits’ within the parameters that you set for it. An example of an effective and efficient use of AI technologies could be used to help grocery stores control their stock ordering by observing the buying patterns of the store’s consumers.

The parameters of consumers who buy milk have been set. The machine may then observes the milk fridges in the grocery store and may notice that on a Tuesday many people buy milk. The machine may then be able to piece together that the store needs to stock more milk on a Tuesday and therefore may alter the stock order accordingly.

The many uses of artificial intelligence extend to concepts such as solving crimes and helping police keep our cities safe. By feeding AI technology big quantities of data, the machine should be able to learn and predict when, where or even how crimes will take place in the future. This concept alone would help police officers complete their duties more effectively in the future, allowing for a safer society. Believe It or not, this concept is already being investigated in South Africa.

A program combining technology and machine learning has been launched in Cape Town. By utilising AI technologies, the program can help predict where potential crimes could happen thus serving as an ally to the South African Police Service.

Perhaps a more familiar approach to Artificial intelligence is the common chat bot found on various South African websites. A chatbot is a service which allows you to interact with it by ‘chatting’ and uses AI technology to help guide the consumer in the right direction.

The service is there to help you get the most out of the website which you are visiting and can be very effective in the retail industry. By adding a chatbot to your e-commerce site, you can help your customers have a successful experience with your brand. Customers will be able to treat the chatbot the same way as they would use an in-store representative, asking for guidance to ensure they make the perfect decision.

“Within artificial intelligence technology there is a huge opportunity for business growth and efficiency. We can help you grasp this exciting concept,” says Dave Nel, Microsoft regional director and CEO of Tangent Solutions. “We are able to help build AI technologies into your infrastructures, training the technology as well as your technicians so that AI technologies become empowering rather than daunting for your business.”

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