Every business is made up of processes. However, it is clearly defined and well-documented processes that provide the building blocks of a technology ecosystem that truly unlocks optimal performance.
What is a business process?
Let me begin by defining what processes are. Processes are a set of activities and tasks that once completed will accomplish an organisational goal. Examples include invoice processing, customer billing, email communication, and stock control. These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance.
How can automation assist processes?
By introducing digital solutions to automate these processes, you can greatly improve the accuracy and consistency of these tasks, while providing a real-time turnaround to customer inquiries and orders.
At Tangent Solutions, we believe in a new line of thinking by implementing cutting edge technology into our client’s operations.
These include:
Process Mining:
A method of process discovery, where your IT systems and software are automatically and continuously scanned to identify patterns and trends on how your business optimally performs. The act of digging up these important insights has given rise to the term process mining
RPA:
An abbreviation of robotic process automation involves the use of software in conjunction with artificial intelligence to replace human workers in handling high volume and repetitive tasks.
It allows processes to be completed much quicker – 24/7. Saving you in the long run on labour costs while allowing your workforce to concentrate on higher level work.
Chatbots:
Chatbots act as virtual agents for your business focusing on back-office processes by responding to your customer queries in real time.
Powered by artificial intelligence that allows you to take your customer engagement to the next level while dramatically lowering the cost of maintaining a quality and always-on customer experience.
To learn more and experience how Tangent Solutions can define, document and automate processes to unlock optimal business performance for your company. Contact us today. to book an appointment.
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