User & identity management
User accounts, roles, permissions, password reset and account recovery.
MICROSOFT CSP EDGE
Microsoft CSP Edge management and support, without the complexity.
A package offering for user and identity management, email management, licence management, monitoring, ongoing management and dedicated customer support.
Service delivery includes stated response, resolution, procurement and migration-assessment commitments.
PACKAGE OFFERING
Management services for your CSP Edge environment.
The package offering includes user and identity management, email management, licence management and monitoring.
Ongoing management and dedicated customer support complete the service.
+User account creation, management and deletion
+Roles, permissions and account recovery
+Email aliases and distribution lists
+Licence allocation and compliance reporting
+MFA checks and inactive-user monitoring
MANAGED SERVICES
What the package includes.
Explore the six service areas in Tangent’s Microsoft CSP Edge package offering.
Email management
Email setup, aliases, distribution lists, archiving and recovery.
Licence management
Licence procurement, allocation, deallocation and compliance reporting.
Security monitoring
MFA compliance checks, inactive-user monitoring and unusual-activity alerts.
Ongoing management & support
Monthly reporting, proactive support, updates and upgrades.
Dedicated customer support
A dedicated account manager, customisable SLA and feedback sessions.
SERVICE DELIVERY
Service delivery, clearly defined.
CSP Edge states service delivery metrics, support availability and licence-procurement timing.
15 minMean time to responseDuring operational hours
2 hrsMean time to resolutionDuring operational hours
3 daysLicence procurementFrom PO to activation
ComplimentaryMigration assessmentFor tenant migrations
Services are available during standard office hours, Monday to Friday, 08:00–17:00 local time. The stated resolution timeframe depends on complexity and severity. Licence procurement takes five working days when a PO is placed before a weekend or public holiday. All tenant migrations are subject to a complimentary assessment, with migration costs determined by its findings.
ONBOARDING PROCESS
The onboarding process.
Needs assessment
An initial consultation to understand specific needs and the required scope of services.
Service set-up
Comprehensive set-up and configuration of managed services tailored to client requirements.
Ongoing management
Monthly reporting, continuous monitoring, proactive support, updates and upgrades.
START NEEDS ASSESSMENT
Discuss your CSP Edge service requirements.
Use the form or contact Tangent using the details below.
csp_edge@tangentsolutions.co.zaTelephone+27 11 463 7844