CLEARLY DEFINED

BUSINESS PROCESSES

STREAMLINE YOUR BUSINESS PROCESSES

Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control.

These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance

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Every business is made up of processes. However, it is clearly defined and well documented business processes that provide the building blocks of a technology ecosystem that truly unlocks optimal performance. To learn more and experience how Tangent Solutions can define, document and automate Processes to unlock optimal business performance for your company, click below.

WHAT ARE PROCESSES?

Business Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control. These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance.

By introducing digital solutions to automate these processes, you can greatly improve the accuracy and consistency of these tasks, while providing a real-time turnaround to customer enquiries and orders.

At Tangent Solutions, we believe in a new line of thinking by implementing cutting-edge technology into our clients’ operations. These include:

PROCESS MINING

A method of process discovery where your IT systems and software are automatically and continuously scanned to identify patterns and trends on how your business optimally performs.

CHATBOTS

Chatbots act as virtual agents for your business, focusing on back-office processes by responding to your customer queries in real time.

RPA

RPA, an abbreviation of Robotic Process Automation, involves the use of software in conjunction with Artificial Intelligence, to replace human workers in handling high-volume and repetitive tasks

WHAT ARE PROCESSES?

Business Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control. These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance.

By introducing digital solutions to automate these processes, you can greatly improve the accuracy and consistency of these tasks, while providing a real-time turnaround to customer enquiries and orders.

At Tangent Solutions, we believe in a new line of thinking by implementing cutting-edge technology into our clients’ operations. These include:

KEY BENEFITS
Business process visualization and transparency

Real-time performance monitoring

Predictive analysis and strategy testing

Data-driven insights for informed decision-making

Process standardization and maturity

Universal application across and within industries

PROCESS MINING APPROACH
Process Discovery: Applying process mining algorithms to investigate and analyse real event logs stored in information systems.

Process Conformance: Pairing the derived process models with the associated business processes in order to reveal all variations and deviations to the ideal process flow.

Process Enhancement: Adapting and enhancing the selected process models through the implementation of improvement strategies.

CHATBOTS

Chatbots are widely being adopted for its ability to support and scale business needs. Whether it is customer support, lead generation or automation, bots continue to operate and automate business processes every day throughout the entire year, without requiring a break. SME’s and enterprises alike, are realising the power in this technology which can significantly reduce a business’s operating cost on repetitive tasks with a high-level of accuracy.

Interactive software robots that can understand user intent through text messages and voice communications are being used to improve customer experience and save companies costs. Chatbots have grown beyond just text messaging and can now understand the customer on a conversational level over a phone call.

CHATBOT APPROACH

Discovery

The customer provides the high-level idea of the need for a chatbot. The scope of the project can be identified and the way forward envisioned.

Evaluation

An in-depth session is conducted to understand each functionality that the chatbot must encompass and the environment in which it will operate. The requirements are gathered and analysed.

Implementation

The chatbot and its functionalities is designed, developed, and tested against the requirements.

Support

The robot is deployed and monitored. Support is provided when requested.

CHATBOT CAPABILITIES

NATURAL LANGUAGE UNDERSTANDING

Identifying user intent when people are using free, unstructured language and even slang. Drive conversations with users from end to end.

INTERACT WITH USERS VIA TEXT

Speech or GUI input from a webchat or mobile application.

FRAUD PREVENTION

The chatbot can challenge the caller with additional security information, ask for biometric verification and build a database of fraudulent characteristics.

MULTILINGUAL

Accommodate your customers in their own language.

DATA INSIGHTS

Automated reporting and insights on what users are saying.

VOICE BIOMETRICS

Authenticate customers as they speak.

BENEFITS

CLIENT BENEFITS

High availability

Swift transactions

Infinite patience

Programmability

Immediate and dependable answers

ORGANISATION BENEFITS

Reaching new customers

Boost customer service and sales

Cost reduction

HEALTHCARE
Doctors speed-up the patient diagnosis process by identifying symptoms through the use of a chatbot as well as scheduling appointments.
Retail
In E-commerce, a chatbot can act as a personal shop assistant and ease the search for a specific product.
Banking & Finance
Streamline information call centres. Prevent fraudulent online activity. Enable fulltime banking services.
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ROBOTIC PROCESS AUTOMATION

Robotic Process Automation (RPA) emerged in the world of digital transformation to assist businesses with tedious, time-consuming, and non-value adding activities that weigh down valuable resources. Due to its universal application, RPA has been implemented worldwide for high-volume, repetitive, rule-based, and standardised processes. Robotic Process Automation uses software that allows the automation of processes, that would otherwise be performed by a human user. The software ‘’robots’’ mimic the actions that would be performed by a user. These robots can do several tasks such as:

LOG IN TO APPLICATIONS

MOVE FILES AND FOLDERS

OPEN EMAILS AND ATTACHMENTS

MONITOR EMAIL INBOXES

CONNECT TO SYSTEM API’S

READ AND WRITE TO DATABASES

SCRAPE DATA FROM THE WEB

EXTRACT AND PROCESS CONTENT