CLEARLY DEFINED
PROCESS MINING
A method of process discovery where your IT systems and software are automatically and continuously scanned to identify patterns and trends on how your business optimally performs.
start your journey today
Every business is made up of processes. However, it is clearly defined and well documented business processes that provide the building blocks of a technology ecosystem that truly unlocks optimal performance. To learn more and experience how Tangent Solutions can define, document and automate Processes to unlock optimal business performance for your company, click below.
WHAT ARE PROCESSES?
Business Processes are a set of activities and tasks, that once completed, will accomplish an organizational goal. Examples include invoice processing, customer billing, email communication and stock control. These are generally manual and repetitive processes with a slow turnaround that can distract your team from optimal business performance.
By introducing digital solutions to automate these processes, you can greatly improve the accuracy and consistency of these tasks, while providing a real-time turnaround to customer enquiries and orders.
At Tangent Solutions, we believe in a new line of thinking by implementing cutting-edge technology into our clients’ operations. These include:
CONVERSATIONAL
CHATBOTS
Chatbots act as virtual agents for your business, focusing on back-office processes by responding to your customer queries in real time.
REPETITIVE TASKS
RPA
RPA, an abbreviation of Robotic Process Automation, involves the use of software in conjunction with Artificial Intelligence, to replace human workers in handling high-volume and repetitive tasks
PROCESS MINING
Digital transformation is driving the need to gain deeper insight and transparency into day-to-day operations before the implementation of the latest technologies. The inability to understand the nuances of business processes will result in inevitable challenges while embarking on the new digital era. However, traditional business process management involves time-consuming workshops and interviews only to derive an idealized view of a business process. As a result, there has been a growing need to unearth the hidden facets of business processes as objectively and effortlessly as possible. This is where process mining is considered a foundational technology upon which to base all future digital transformation projects. Process Mining Capabilities The purpose of process mining is to provide businesses with actionable information. It leverages off event data that is stored in information systems in order to generate a graphic representation of the entire process landscape and all its variants for further analysis. As a result, process mining is supported by data-driven insights opposed to assumptions and perceptions regarding a process in order to identify bottlenecks, anomalies, and potential opportunities towards continuous process improvement and compliance. Industry Application Process mining is universal. It provides a platform to improve business processes within and across all industry sectors. The only requirement is that the event data is stored in corporate IT systems, which can range from ERP systems such as SAP, Microsoft Dynamics or Salesforce to custom software tools or any other databases.
KEY BENEFITS
Business process visualization and transparency
Real-time performance monitoring
Predictive analysis and strategy testing
Data-driven insights for informed decision-making
Process standardization and maturity
Universal application across and within industries
Process Mining Approach
Process Discovery: Applying process mining algorithms to investigate and analyse real event logs stored in information systems.
Process Conformance: Pairing the derived process models with the associated business processes in order to reveal all variations and deviations to the ideal process flow.
Process Enhancement: Adapting and enhancing the selected process models through the implementation of improvement strategies.
CHATBOTS
Chatbots are widely being adopted for its ability to support and scale business needs. Whether it is customer support, lead generation or automation, bots continue to operate and automate business processes every day throughout the entire year, without requiring a break.
SME’s and enterprises alike, are realising the power in this technology which can significantly reduce a business’s operating cost on repetitive tasks with a high-level of accuracy.
Interactive software robots that can understand user intent through text messages and voice communications are being used to improve customer experience and save companies costs. Chatbots have grown beyond just text messaging and can now understand the customer on a conversational level over a phone call.
CHATBOT APPROACH
Discovery
The customer provides the high-level idea of the need for a chatbot. The scope of the project can be identified and the way forward envisioned.
Evaluation
An in-depth session is conducted to understand each functionality that the chatbot must encompass and the environment in which it will operate. The requirements are gathered and analysed.
Implementation
The chatbot and its functionalities is designed, developed, and tested against the requirements.
Support
The robot is deployed and monitored. Support is provided when requested.
CHATBOT CAPABILITIES
client & organisation
BENEFITS
CLIENT BENEFITS
High availability
Swift transactions
Infinite patience
Programmability
Immediate and dependable answers
ORGANISATION BENEFITS
Reaching new customers
Boost customer service and sales
Cost reduction
HEALTHCARE
Doctors speed-up the patient diagnosis process by identifying symptoms through the use of a chatbot as well as scheduling appointments.
RETAIL
In E-commerce, a chatbot can act as a personal shop assistant and ease the search for a specific product.
Banking & Finance
Streamline information call centres. Prevent fraudulent online activity. Enable fulltime banking services.
ROBOTIC PROCESS AUTOMATION
Robotic Process Automation (RPA) emerged in the world of digital transformation to assist businesses with tedious, time-consuming, and non-value adding activities that weigh down valuable resources. Due to its universal application, RPA has been implemented worldwide for high-volume, repetitive, rule-based, and standardised processes.
Robotic Process Automation uses software that allows the automation of processes, that would otherwise be performed by a human user. The software ‘’robots’’ mimic the actions that would be performed by a user. These robots can do several tasks such as:
Log in to
applications
Move files and folders
Open emails and attachments
Monitor email
inboxes
Connect to system API’s
Read and write to databases
Scrape data from the web
Extract and process content
@TANGENTSOLUTIONS
@TANGENTSOLUTIONS
@TANGENTSOLUTIONS
@TANGENTZA