Are you spending enough time interacting with your customers or analysing their behavioural patterns to best serve their needs and requirements?

Technology applied to Service Delivery 

for Insurance Professionals

As an insurance professional, you will know all too well, that when a client signs up for your product or service, it is just the beginning of an intricate customer life cycle that needs to be delicately and efficiently managed at every turn.You use technology to support your business and marketing initiatives - but are you putting more advanced technological tools in place to execute many of your repetitive tasks without hands-on involvement? It is precisely these manual processes, such as customer onboarding, Invoicing, claims processing and payouts, that can cause a bottleneck in your service delivery

oPTIMAL SERVICE DELIVERY

Can you to optimally deliver to each and every customer, while simultaneously growing your business? 

Most likely not.  

This is where automation can become a game-changer for your company.

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JOURNEY TODAY

Now is the perfect time to partner with Tangent Solutions to reap the benefits of smart insurance. Book an appointment or complete our FREE Business Performanace Assessment.  

WHAT TECHNOLOGY SOLUTIONS CAN BE ADOPTED?

Robotic process automation

By introducing Robotic Process Automation into your everyday tasks, you can outsource many of your repetitive and time-consuming tasks to automation software. 

Consider RPA your virtual assistant, which mimics human behaviour and streamlines much of your back-office functions.

Seamless and contactless onboarding, all done digitally. Automated Invoicing, delivered on time, and error-free Claims Processing which kicks into gear as soon as the customer submits. And happy clients, receiving their payouts, immediately after approval.

CHATBOTS

As this will involve interpreting large volumes of data. deploying Chatbots alongside RPA further allows you to extract key insights and customer trends. 

Through automation, you can simplify the complex and make key decisions which further improve your ongoing service delivery promise to your customers.

cloud environment

By operating inside a secure Cloud environment, your customer’s data is also protected allowing a strong two-way interaction between your business and customers.

HOW CAN WE ASSIST YOU?


Innovation

An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.

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Sales

As the industry observed the financial sector as its litmus test, it is clear that technology, once embraced and adopted, can dramatically transform how you successfully sell insurance to customers.                                          

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SERVICE Delivery

As an insurance professional, you will know all too well, that when a client signs up for your product or service, it is just the beginning of an intricate customer life cycle that needs to be delicately and efficiently managed at every turn.                                                               

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After-Sales

In the insurance industry, Customer Services and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs                                                                                                 

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@TangentSolutions


@TangentSolutions


@TangentSolutions


@TangentZA