
Innovation
An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.
From quoting, through to risk underwriting, processes are hampered by a slow turnaround in communication and task management.
sell insurance
Advancements in technology are already reshaping the insurance sales market, as a variety of communication and automation tools align to solve numerous modern challenges for insurance companies in this ultra-competitive marketplace. As the industry observed the financial sector as its litmus test, it is clear that technology, once embraced and adopted, can dramatically transform how you successfully sell insurance to customers.
Automation creates groundbreaking efficiencies for your business across every stage of the customer conversation. When you are pitching to a growing, digitally-enabled generation, you need to lean on technology that provides efficient and authentic customer experiences that they have come to expect. Conversational Artificial Intelligence helps you to generate real-time interaction and handle multi-layered queries while matching the customer to the right insurance package. Deploying Chatbots into your Sales strategy also allows you to communicate across a broad range of channels, converting you into an automated 24/7 insurance agent. From your Website, WhatsApp and SMS notifications, right through to your CRM system, chatbots and conversational AI respond to every query, claim, and scheduled task, around the clock, while you focus your time on growing and perfecting your value proposition. Inside a Cloud environment, you can also guarantee your clients a secure environment and facilitate a genuine two-way interaction, while automation cuts down on costs and turnaround time.
An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.
As the industry observed the financial sector as its litmus test, it is clear that technology, once embraced and adopted, can dramatically transform how you successfully sell insurance to customers.
As an insurance professional, you will know all too well, that when a client signs up for your product or service, it is just the beginning of an intricate customer life cycle that needs to be delicately and efficiently managed at every turn.
In the insurance industry, Customer Services and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs