In the insurance industry, Customer Service and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs. 

Customer Service and 

After-Sales Enhancement

Gary Vaynerchuck, the best selling author and CEO of Vayner Media, credits “empathy” as one of the strongest attributes to his business success. And in these current challenging times, customers need to know that insurance professionals are listening, actively resolving their challenges and providing customer satisfaction without explicitly asking for it

can you afford not to?

In the insurance industry, Customer Services and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs. 

However, as a team, you can’t do this alone on all touchpoints. An insurer’s digital transformation efforts need to extend beyond just Sales and Product Development and be embedded right into your After-Sales Service.

START YOUR       
JOURNEY TODAY

Now is the perfect time to partner with Tangent Solutions to reap the benefits of smart insurance. Book an appointment or complete our FREE Business Performanace Assessment.  

WHAT TECHNOLOGY SOLUTIONS CAN BE ADOPTED?

Robotic process automation

Through Robotic Process Automation, insurance professionals can now service the ongoing needs of their customers throughout the lifetime of their policy. 

By automating much of the repetitive tasks involved in customer service delivery, your team can free up more time to invest in value-added interactions with your customers. What’s more, robotic processes take charge of the repetitive, straightforward work, while you dedicate your time and attention to assisting any dissatisfied customers.

ARTICIFIAL INTELLIGENCE

What if we could even take our customer service a step further and make technology think like humans? Through artificial intelligence and machine learning, technology is now capable of interpreting customer conversations and providing personalised advice and product recommendations without any human interaction required. 

This offers your business the opportunity to consistently upsell based on your customers changing needs. Powered by technology that thinks, and acts, like a Top Performer, operating practically error-free and in real-time, the potential for technology to perfect your Insurance After Sales Service is endless

cloud environment

By operating inside a secure Cloud environment, your customer’s data is also protected allowing a strong two-way interaction between your business and customers.

HOW CAN WE ASSIST YOU?


Innovation

An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.

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Sales

As the industry observed the financial sector as its litmus test, it is clear that technology, once embraced and adopted, can dramatically transform how you successfully sell insurance to customers.                                          

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SERVICE Delivery

As an insurance professional, you will know all too well, that when a client signs up for your product or service, it is just the beginning of an intricate customer life cycle that needs to be delicately and efficiently managed at every turn.                                                               

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After-Sales

In the insurance industry, Customer Services and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs                                                                                                 

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@TangentSolutions


@TangentSolutions


@TangentSolutions


@TangentZA