
Innovation
An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.
Investment in insurance technologies, or INSUR-TECH has increased by 60% in the US and more than tripled in Asia. Africa also leads the way with more than 200 insurtech initiatives claiming a growing market share across the continent. From Product Development and Sales to Service Delivery and Customer Support, automation has now become a game-changer for insurance professionals across the globe
An insurance study by Gartner revealed that, by 2020, a customer is expected to do 85% of their business without any human interaction. That time is now, and simply put, it’s innovate, or disappear, for insurance professionals.
As the industry observed the financial sector as its litmus test, it is clear that technology, once embraced and adopted, can dramatically transform how you successfully sell insurance to customers.
As an insurance professional, you will know all too well, that when a client signs up for your product or service, it is just the beginning of an intricate customer life cycle that needs to be delicately and efficiently managed at every turn.
In the insurance industry, Customer Services and After-Sales is your defining moment to show that you really care about your clients, and are meeting their everyday needs