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Bespoke e-commerce solutions

Differentiate your online sales with exceptional user experience for your customers. We give you exactly the e-commerce solutions that your business needs to thrive online. We make sure that we thoroughly understand your business strategies and processes, and translate these into an e-commerce website or app that delivers.

Case Study

CTM Webstore

An ecommerce website with direct sales integration into SAP ERP and sales force automation into Dynamics CRM 2015.

Ctm Webstore Case Study

Tangent Solutions has developed and continually improves the CTM website and webstore processes. The webstore processes consist of direct sales fulfilment to closest store, online chat and sales force automation through emails, phone calls and website enquiries. The focus of the website is usability, product education and customer experience.

Fulfillment Automation
The website shows real time product quantities per store and when an order is placed it is ordered through the nearest store to the delivery.
Sales Force Automation
Customers can create sales or quotes using the website, direct phone calls, online chat or email. All the customers integration with CTM is captured in the CRM system and automated processes guide the sales agents in assisting the customers in closing the sale.
Customer Experience & Website Performance
Various tools such as Google Analytics, Crazyegg and Hotjar are used to monitor and determine the customer's experience and interaction on the website. These tools are used to constantly improve the customer’s experience when shopping with CTM online.